Last Updated: March 15, 2025

1. Hotel Reservations

Guests may cancel or modify reservations up to 48 hours prior to the scheduled check-in time without penalty. Cancellations made less than 48 hours before check-in may incur a one-night charge.

2. No-Show Policy

Failure to check in without prior cancellation will result in a no-show charge equivalent to one night's stay.

3. Event and Show Bookings

Tickets for shows and special events are non-refundable unless the event is canceled by the hotel or organizers.

4. Casino Promotions

Promotional offers, gaming credits, and tournament entries are non-refundable and non-transferable unless stated otherwise.

5. Refund Process

If eligible, refunds will be processed to the original method of payment within 7–10 business days after the cancellation is confirmed.

6. Contact for Cancellations

To cancel or modify a reservation, please contact us:
Email: [email protected]
Phone: +1 (123) 456-7890